Relabeling- test

- You will be redirected to the inventory dashboard. Here you will see the Non-Saleable Stock card with a Fixable badge. This badge shows the exact number of units that can return to saleable inventory purely through a catalog update—at zero fee and without requiring physical return. Click on the badge to filter those items.

- Clicking on the count will filter the non-saleable stock with content issues.

- You will also notice a banner displays the total fixable count and the ongoing monthly storage cost that will be charged.

Reviewing Item Guidance, Aging, and Box Details

Before submitting a correction, review the detailed row indicators:

  • Inspect Reason Guidance.

Hover over the info icon next to any content reason to see what attribute mismatched and a direct link to the fix location.

  • View Box Details.

Click View Box Details.

This will open up a pop-up to inspect product titles, PBarcodes, SKU numbers, ground receipt details from the ASN, and product images. Click Product Details within the pop-up to jump straight to editing.

  • Check Aging and Financial Costs.

Hover over the accrued loss amount in any row to see a breakdown containing:

  1. Total days stranded

  2. Costs incurred to date

  3. Current monthly rate

  4. Projected costs over the next 30 days.

Confirming updates & Reporting QC discrepancies

Submitting a catalog update (Single Reason)

- Once you fix the issue in the product details page, you can click on Resolve Issue.

- A confirmation pop-up titled Confirm your catalog update will open. Select or review What did you update? (pre-selected from the flagged attribute).

- Review the comparison showing the value flagged at QC (red) versus the current catalog value (green). Check the confirmation box attesting that you made the change in the catalog. Click Submit Request.

Submitting a catalog update (Multiple Reason)

- Once you fix the issue in the product details page, you can click on Resolve Issue.

- The pop-up that appears shows all the issues that need to be fixed to move the stock to the saleable category.

- Click Next to see all the issues one by one and see the fixes you made to the content.

- When you review all the fixes, acknowledge the declaration and then click on Submit Request to send it for review.

Note: If the catalog value was not modified and still matches the value flagged during QC, the comparison displays in amber as Unchanged. Submitting without updating the catalog results in an automatic rejection.

Reporting an issue with QC rejection

If you believe the warehouse QC rejection was wrong and no catalog update is needed follow these steps to report an issue.

- Click on the Resolve Issue button.

- In the pop-up that appears, click Report an Issue.

- Select a reason from the dropdown:

  • The QC rejection reason is incorrect

  • My catalog value is correct.

  • The flagged value is wrong

  • Wrong item was inspected/mismatched PSKU

  • QC images do not match my item

  • Other

Then click on Submit Request.

The request will be submitted for review.

Alternative Removal Options (RTV & Disposal)

If an item cannot be fixed through catalog updates, click the dropdown arrow next to Resolve Issue.

  • Return to Vendor (RTV):

Ships non-saleable units back to your designated address. Click on Return to vendor

Select the warehouse where you want the item to be delivered.

Then click on Proceed RTV to complete the process.

  • Dispose:

Requests the warehouse to liquidate/ dispose of the unit. Click on the Dispose button.

Select the reason for disposal from the drop-down.

Then acknowledge the declaration and click on Dispose to submit the request for disposal.

Disclaimer on Disposal:

Disposal permanently disposes of the units at the warehouse. Once confirmed, the request cannot be cancelled, and items are ineligible for payouts, disputes, or reimbursements

Tracking request status

You can track the submitted requests by following these simple steps.

- In the inventory page, click on Request History.

- You will be redirected to all the requests you raised to resolve the content issue.

You will be able to view the following status for the requests.

  • Passed: Request accepted; units are transferred back to saleable inventory.

  • Rejected: Request denied; review reasons and resubmit.

  • Pending / Under Review: Request submitted and undergoing verification by the warehouse team. The Resolve Issue button remains deactivated during review.

  • Auto-rejected: System detected no catalog modifications. Read the Box details explanation, fix the catalog listing, and resubmit.