Paid Account Management service
This article provides a general overview of the Paid Account Management Service for sellers who are considering enrolling in the program. It is intended for informational purposes only.
Important: The Paid Account Management Service is governed by the Terms and Conditions separately accepted by the seller. The information provided in this article is for general guidance and informational purposes only. In the event of any inconsistency, the Paid Account Management Service Terms and Conditions accepted by the seller will prevail.
Program Overview
The Paid Account Management Service provides sellers with an assigned Account Manager (AM) who acts as their primary point of contact and provides proactive, structured account management support.
The Service is designed to help sellers identify growth opportunities, improve operational performance, and grow their business on noon in the UAE or KSA, as applicable, through regular engagement, performance insights, business reviews, and coordination on relevant operational matters.
Note: This service is available only for selected sellers on an invite basis.
Key Benefits & Core Pillars
Growth Support: Guidance and recommendations to identify opportunities across assortment, pricing, deals, advertising, and other relevant growth levers.
Advertising & Monetization (Ad-Mon) Support: Guidance on using relevant advertising tools and opportunities to improve product visibility and conversion.
Account Health & Operational Coordination: Regular performance visibility, identification of operational blockers, and coordination with relevant noon teams where follow-up is required.
Structured Engagement: Regular weekly touchpoints and a monthly business review focused on agreed growth and operational priorities.
What does the Paid Account Management Service include?
The Service provides sellers with structured, proactive account management through regular performance reviews, personalized recommendations, and ongoing business guidance, while existing Seller Support channels remain available for day-to-day operational assistance.
Account manager: Upon enrollment, you will be assigned an Account Manager who will act as your primary point of contact for the service.
Proactive engagement at regular cadence: You will receive regular weekly touchpoints and a monthly business review.
Business review & planning: Your assigned Account Manager will work with you on an action plan based on your business priorities, supported by regular performance reviews.
Assortment & Price Competitiveness: Your assigned Account Manager will help identify assortment opportunities, highlight potentially uncompetitive SKUs, and assist in building and tracking relevant action plans.
Deals & Advertising (Ad-Mon) support: Your assigned Account Manager will help you boost product visibility by recommending the right advertising opportunities and guiding you on promotions, from joining noon-led deals and campaigns to setting up your own discounts.
Operational coordination: Your assigned Account Manager will coordinate and follow up on relevant operational blockers with the appropriate noon teams.
Important note: The assigned Account Manager cannot override noon policies, compliance requirements, Risk decisions, or decisions made by the relevant functional teams.
Fees & Access: This service is a paid, opt-in service with an initial minimum commitment period of 6 months. Enrollment is subject to the availability of assigned Account Management capacity and noon’s assessment of whether the Service is suitable for the seller. Expressing interest does not automatically result in enrollment.
Important: The Account Manager provides guidance, recommendations, and internal coordination. The Seller remains responsible for operating its account and making its own commercial and account decisions. The Account Manager does not make account changes, accept terms or commitments on behalf of the Seller, access Seller funds, or otherwise act on the Seller’s behalf.
Pricing & Commercial Structure
The pricing model consists of a fixed monthly fee and a variable fee linked to GMV generated while the Seller is active in the Service.
Note: The Variable Fee is calculated on GMV generated during the Service Month and is charged in the following month.
Commercial Terms
The fixed monthly fee is charged in advance. The variable fee is calculated based on GMV generated while the Seller is active in the Service and is charged after the relevant service month, in accordance with the Service Terms. |
The fixed monthly fee is charged in advance. The variable fee is calculated based on GMV generated while the Seller is active in the Service and is charged after the relevant service month, in accordance with the Service Terms |
Minimum Commitment: Initial commitment period of 6 months.
Payment Collection: Applicable Service fees are deducted from the Seller’s statement balance.
Cancellation Notice: At least 30 days’ prior notice is required to terminate the Service.
After the minimum commitment period: Following completion of the initial 6-month period, the Service continues on a month-to-month basis and may be terminated by providing at least 30 days’ prior notice.
UAE Fee Calculation Examples
The examples below illustrate how the monthly fee is calculated. The total monthly fee is subject to the applicable monthly cap. Applicable VAT will be added where required.
Program Termination & Early Cancellation Terms
The program requires a 6-month minimum commitment. In the event of early termination during this period, fee obligations are handled as follows:
Seller Initiates Early Termination: The Fixed Fee for the remaining balance of the 6-month commitment remains fully payable, while the Accrued Variable Fee applies only to actual GMV generated up to the effective termination date.
Termination by noon for Seller-Attributable Reasons: If noon terminates the Service for a Seller-attributable reason, no Early Termination Fee is payable. Any Fixed Fee paid in advance for the unused days of the termination month will be refunded on a pro-rata basis, subject to set-off against amounts owed to noon. Variable Fees accrued before termination remain payable. Suspension alone is not termination.
Termination by noon for Non-Seller Attributable Reasons: No further fees accrue after the termination date. Any advance Fixed Fees paid for periods after termination will be adjusted or refunded, and Variable Fees apply only to GMV generated up to termination.
Suspension: If your account or the service is suspended, restricted, or banned regardless of whether it was caused by seller or noon, the seller does not owe any Fixed fees or Variable fees on sales during that period. Any fixed fee paid in advance will be refunded or credited to you on a pro-rata basis for the suspended days (though noon may deduct any money you owe them from that amount), and the suspension by itself will not trigger an Early Termination Fee.
**unused prepaid Fixed Fee refunded pro rata, subject to set-off
Frequently Asked Questions
1- How is the fee charged?
Answer: Service fees are billed monthly and automatically deducted from your Seller statement balance.
You will see two separate billing heads in their statements:
Fixed Account Management Fee
Variable Account Management Fee
The fixed monthly fee is charged in advance, while the variable fee is calculated based on GMV generated during the relevant Service month and charged after that month, in accordance with the Service Terms.
Service activation is subject to successful collection of the applicable fee.
2- Can the assigned Account Manager expedite or override noon policies, penalties, or decisions?
Answer: No. The assigned Account Managers provide account management support, operational coordination, and growth-focused guidance, but they cannot override noon marketplace policies, Risk or compliance decisions, penalties, or decisions made by the relevant noon teams.
3- What is the minimum commitment period?
Answer: The Service is subject to an initial 6-month minimum commitment period. This provides sufficient time to establish and execute relevant action plans, review performance, and assess progress.
4- How do I apply for the Service?
Answer: You can express interest in the Service through Structured Support by clicking here and select Registration and account related > General enquiry > I want an account manager as the ticket category, reason, and sub-reason, respectively.
Once interest is received, noon will review whether the Service is suitable for your business and whether Account Management capacity is available. Where appropriate, noon may then offer you the opportunity to enroll and provide the applicable Paid Account Management Service Terms and Conditions for review and acceptance.
Expressing interest does not guarantee enrollment in the Service.
5- What happens if there is not enough balance in my Seller statement to collect the fee?
Answer: Payment of the applicable Service fees is required for activation and continued access to the Service.
If there is insufficient balance in your Seller statement to collect the applicable fee, noon may delay activation or suspend the Service until the applicable fee can be successfully collected, in accordance with the Service Terms.
6- What happens after the initial 6-month period?
Answer: After completion of the initial 6-month commitment period, the Service will continue on a month-to-month basis unless terminated in accordance with the Service Terms.
You may terminate the Service by providing at least 30 days’ prior notice.
7- Can noon suspend or discontinue the Service?
Answer: Yes. noon may suspend or discontinue the Service in certain circumstances, including non-payment of applicable Service fees, suspension or restriction of the Seller account, Risk or compliance concerns, or a material breach of the applicable terms, in accordance with the Service Terms.
8- How is the first month’s fee calculated if I join part-way through the month?
Answer: If your service starts part-way through a calendar month, the fixed monthly fee will be charged on a pro-rata basis from your Service Activation Date until the end of that month.
The 1.8% variable fee will apply only to GMV generated from your Service Activation Date until the end of that month. GMV generated before your Service Activation Date will not be included in the variable fee calculation.
For example, if your service is activated on the 15th of the month:
the fixed monthly fee will be prorated from the 15th until the end of that month; and
the 1.8% variable fee will be calculated only on GMV generated from the 15th until the end of that month.
From the following month onward, the full fixed monthly fee will be charged in advance, while the variable fee will be calculated based on eligible GMV generated during the relevant Service month and charged after that month, in accordance with the Service Terms.
9- Where can you raise any issue relating to the program?
Answer: You can raise any concerns through Structured Support on Seller Lab.
That's it
Got more questions?
Contact us at seller@noon.com