Seller FAQs for noon global store from UAE to KSA

1. I didn't apply for KSA selling. Why are my SKUs live in Global KSA?

The UAE to KSA lane is an opt-out program. If your UAE account satisfies all baseline eligibility checks, your SKUs automatically qualify for KSA visibility. You can opt out at any time via the Global Selling tab on the left-hand menu.

2. My products are enrolled but not showing up on noon KSA. Why?

Products remain hidden on noon KSA until your authorized signatories digitally sign the emailed KSA Terms and Conditions, and you add a valid 12-digit HS code and Country of Origin to the SKUs. Check your Global Catalog (choose KSA country) in Seller Lab to see specific blockers for individual products.

3. I already have an active KSA store. Can I use this automated flow?

No. The automated onboarding flow is designed exclusively for sellers without an existing KSA presence. If you already have a KSA store and want to participate in the AE to KSA Global program, set up your Global Shipping Invoicing Profile inside your existing KSA store profile, and then email seller@noon.com to help you with enrollment.

4. Do I need to manually configure an Invoicing Profile?

Only if you created your KSA store manually prior to the automated rollout. For all automatically enrolled sellers, noon handles this. If manual setup is required, complete it via Store Management → Legal under your KSA store account view.

5. Do I need to file VAT returns with the Saudi government (ZATCA)?

No. noon acts as the principal entity handling VAT remittance to ZATCA on your behalf for these transactions. No independent KSA VAT registration is needed.

6. Can a KSA customer request a product replacement?

No. Replacements are not supported for cross-border orders. Customers can return items for a full refund.

7. How can I track my KSA sales separately from my UAE sales?

In Seller Lab, head to Account Health and Reports > Sales. Use the filters to sort your metrics by the customer country column and the source column.