Seller guide: Eligibility & requirements for renewed / refurbished items

To maintain customer trust and ensure top-tier product quality, we have established clear eligibility criteria, documentation requirements, and quality standards for onboarding and listing your products.

Use this guide to understand what is required to participate in the program.

1. Seller Eligibility Criteria

Only verified and operationally capable businesses are eligible to participate in this program.

Minimum Requirements

To onboard, sellers must meet all of the following:

  • Be a legally registered business entity.

  • Have a minimum of 12 months of operational history.

  • Demonstrate a credible market presence and operational capability.

  • Comply with all applicable local laws and regulations.

  • Maintain transparent sourcing and inventory practices.

Preferred Seller Profile

Preference may be given to sellers who possess:

  • Prior experience in refurbishment or recommerce operations.

  • An established repair or quality assurance infrastructure.

  • Experience handling serialized inventory (IMEI / serial tracking).

  • Existing customer support and warranty processes.

Non-Eligible Sellers

The following businesses may not qualify for the program:

  • Newly established businesses operating for less than 12 months.

  • Sellers unable to provide valid sourcing documentation.

  • Businesses with unresolved compliance or authenticity concerns.

2. Mandatory Seller Documentation

You must submit the following documents during your onboarding application for verification and compliance review:

A. Stock Invoices / Purchase Proof

Provide valid purchase invoices or proof of ownership for the inventory you plan to list. Documents must clearly show:

  • Supplier or distributor details.

  • Product quantities and models.

  • Purchase dates.

  • An ownership trail.

B. Supplier / Sourcing Information

To ensure traceable and compliant inventory sourcing, submit details regarding the origin of your inventory, including:

  • Supplier names.

  • Procurement channels.

  • Refurbishment source information (if applicable).

C. Trade License & Company Documents

  • Valid business or trade license.

  • Company registration certificate.

  • Company profile or business overview.

Note: Additional compliance documents may be requested during the review

3. Product Grading & Quality Requirements

All renewed or refurbished products must pass defined quality and operational standards before they can be approved for listing. Sellers must ensure grading consistency across all listings.


Product Grading Framework

Your items must be categorized under one of these three approved grading tiers:

Grade

Description

Premium

Excellent cosmetic and functional condition with minimal signs of use.

Max

Good functional condition with moderate cosmetic wear.

Refurb Value

Fully functional with visible cosmetic imperfections.

4. Operational & Technical Standards

Every single unit must undergo a documented quality inspection process.


Mandatory Quality Control (QC) Checklist

Products should be thoroughly tested for:

  • Full functional performance.

  • Display and touchscreen condition.

  • Camera, speaker, microphone, and ports.

  • Connectivity (Wi-Fi, Bluetooth, network).

  • Battery health and charging performance.

  • Physical and cosmetic condition.

  • Lock status and account removal.

Note: QC records may be requested during future audits.

Data Wiping & Device Reset

To protect customer privacy and security, all devices must undergo complete data sanitization before shipment:

  • Perform a factory reset on all devices.

  • Remove all user accounts and activation locks.

  • Ensure no residual customer data remains.

  • Follow industry-standard data wiping procedures where applicable.

Warning: Devices failing activation or lock checks may be rejected.

IMEI / Serial Number Tracking

All devices must be fully traceable:

  • Maintain IMEI or serial number records for every unit.

  • Ensure identifiers exactly match your inventory and listing details.

  • Prevent duplicate or blacklisted device listings.

  • Share tracking records upon request for compliance verification.

Warning: Failure to maintain traceability may result in listing suspension.

5. Packaging Standards

All products must be delivered to customers in secure, professional packaging that minimizes transit damage and provides a consistent experience.

Each shipment should include:

  • Protective packaging.

  • Appropriate sealing.

  • Required accessories (as listed).

  • Charging cable / adapter (if applicable).

  • Product labeling where required.

6. Compliance & Review Process

Important Notes on Approval:

  • Submitting your documents does not guarantee program approval.

  • Additional verification may be requested at any stage.

  • Sellers may undergo periodic audits to monitor ongoing compliance.

  • Non-compliance may lead directly to listing removal or account suspension.

If you require support during your onboarding process, please contact the Seller Support team. Be sure to provide your company details and onboarding request.


That’s it!


Got questions?

Contact us at seller@noon.com.