What is renewed & what is refurbished?
This article explains the key difference between Renewed and Refurbished devices on Noon. All seller...
This article explains the key difference between Renewed and Refurbished devices on Noon. All sellers listing under the Renewed program must follow these definitions and grading standards to ensure customer trust and platform consistency.
What is 'Renewed'?
Renewed refers to products that are lightly used AS-IS stocks or open-box and have been professionally tested, cleaned, and certified before being listed for sale.
Renewed devices must not be rebuilt or repaired — all major parts such as the screen, body, and battery must remain original OEM components. They should look and function almost like new, with minimal signs of use, and must pass Noon’s grading guideline standards.
Key Requirements for Renewed Devices
Parameter | Requirement |
Condition | 100% like-new appearance; no dents or scratches |
Battery Health | Equal to or above 85% |
Parts | 100% Original OEM parts; no replacements |
Functionality | Fully functional; must pass all QC tests (display, audio, ports, camera, sensors, etc.) |
Cosmetic Condition | No dents or scratches; no cracks or discoloration |
Warranty | 12-month seller warranty |
Packaging | Must include compatible charger & accessories; packed in a clean, renewed box |
Renewed Grades (Seller Logic)
Grade | Description | Warranty |
CPO (Certified Pre-Owned) | Factory certified or sealed by the brand; unused or open-box | 12 months brand warranty |
Renewed Premium | Like-new; no scratches or dents; OEM or generic box | 12 months |
Renewed Max (Excellent) | Lightly used; minor signs of use; battery ≥85% | 12 months |
Note:
Simple logic for sellers
- CPO → factory sealed
- Premium → open box/demo
- Max → lightly used but fully functional
Renewed Grading Guidelines- Detailed View
Grade | Unopened | Renewed Premium | Renewed Max |
Overall Condition | New and Sealed | Like New | Excellent |
Box | Available, OEM Box may have few | Available, OEM or Generic Box | Generic Box |
Accessory | original accessories | Original accessories | Compatible accessories |
Making | OEM Original | OEM Original | OEM Original |
Functional | FuIly Functional | FuIly Functional | FuIly Functional |
Cosmetic | Like New | Like New | Negligible sign of usage |
Scratches | No Scratches | No Scratches | No Scratches |
Screen | 100% Clean | 100% Clean | 100% Clean |
Dents | No Dents | No Dents | No Dents or Scuffs |
Battery Health | 100% | 100% | Equal to or Above 85% |
Warranty | 1 Year from Seller | 1 Year from Seller | 1 Year from Seller |
Important Seller Notes for Renewed
Do not list repaired, reassembled, or refurbished devices as Renewed.
Battery must not be replaced — only tested and verified to be ≥85%.
Renewed listings must include accurate grading, warranty details, and clear product images.
Each SKU must mention the warranty period (12 months) in the product detail page.
Sellers are responsible for accurate QC documentation before stock movement or ASN creation.
What is 'Refurbished'?
Refurbished devices are products that have been technically repaired or rebuilt to factory standards using OEM-grade replacement parts. If the screen, body, or battery was defective, it must be replaced with new OEM components, and the unit must be fully retested before sale.
These devices are restored to look and perform exactly like new and must come with a 6-month seller warranty.
Key Requirements for Refurbished Devices
Parameter | Requirement |
Condition | 100% like-new appearance |
Parts | OEM-grade new parts replaced where required (screen, body, battery) |
Battery | 100% new OEM-grade battery |
Functionality | Must pass QC tests after rebuild |
Cosmetic Condition | Flawless; no scratches, dents, or discoloration |
Warranty | 6-month seller warranty |
Packaging | Refurbished box with accessories |
QC Report | Mandatory; must show components replaced and test results |
Refurbishment Process (Seller Flow)
Device Inspection – Diagnose issues and assess repair requirements.
Replacement – Replace faulty parts with new OEM-grade components.
Testing – Perform full QC tests post-repair.
Cleaning & Sanitization – Ensure device is spotless and hygienic.
Packaging – Pack in a clean white or brown box with all accessories.
Warranty Update – Register a 6-month seller warranty for the unit.
Renewed vs Refurbished - Seller Reference Table
Feature | Renewed | Refurbished |
Definition | Lightly used or open-box or AS-IS, tested and cleaned | Repaired and rebuilt with OEM-grade new parts |
Parts Replaced | None (original OEM only) | Yes (battery, screen, body as required) |
Battery Health | ≥85% | 100% new OEM battery |
Condition | 100% like new | 100% like new |
Warranty | 12 months | 6 months |
Packaging | Generic packaging white or brown box | Generic packaging, white or brown box |
Eligible Grades | CPO, Premium, Max | Refurbished |
Best Use Case | Open-box or lightly used devices or AS-IS stock | Repaired or rebuilt devices |
Seller Responsibility
Ensure all listings clearly specify the grade, condition, and warranty period.
Follow Noon’s renewed/refurbished image and packaging guidelines.
Provide authentic and verifiable QC reports for each batch.
Non-compliance (e.g., listing refurbished as renewed) may result in penalties or account suspension.
Why It Matters?
noon Renewed & Refurbished gives customers the confidence to buy pre-owned products — with clear grading, warranty coverage, and transparency. When sellers follow these standards, we create a trusted marketplace that drives repeat customers, higher conversions, and long-term growth.
In summary:
Renewed = Lightly used, tested, original parts, 12-month warranty
Refurbished = Rebuilt with OEM parts, tested, 6-month warranty
That’s it!
Got more questions?
Contact us at seller@noon.com