Negative account balance recovery policy

What is a Negative Account Balance?

A Negative Account Balance occurs when a seller owes money to noon. This happens when the funds from sales (after deducting returns) are less than the fees owed to noon. Sellers will be notified of a negative account balance through an email from noon. Additionally, this information can be accessed in the Seller Lab under Payments & Fees > Statements & Invoices.

What must Sellers do if there is a Negative Account Balance?

Sellers must take immediate action to clear any negative account balance within not more than 30 days of the date on which the account balance turned negative. Sellers must transfer the requisite amount into noon’s bank account, details of which are mentioned below.

noon UAE Bank Details

Beneficiary Name :    NOON E COMMERCE OWNED BY NOON AD HOLDINGS ONE PERSON Company LCC

IBAN                     :    AE700920000040000000279

Account Number  :    40000000279

Bank Name            :   GULF INTERNATIONAL BRANCH

Swift Code             :   GULFAEAA

noon KSA Bank Details

Beneficiary Name :   NOON E COMMERCE SOLUTIONS SINGLE PERSON LLC

IBAN                      :    SA4645000000003667722002

Account Number  :    003667722002

Bank Name           :    The Saudi British Bank

Swift Code            :     SABBSARI

noon Egypt Bank Details

Account Name      :    NOON E COMMERCE

Account Number  :    59000003707

IBAN                      :    EG250046000300000059000003707

Bank Name           :     Mashreq Bank

Swift Code            :    MSHQEGCAXXX

Penal actions

Failure to clear any negative account balance within the timelines mentioned above will result in appropriate penal actions against the Seller including but not limited to inventory confiscation, pursuing legal proceedings wherein all recovery related expenses borne by noon will also be charged to the Seller, levying appropriate financial penalties among other penal actions.

FAQs

Q: I received an email from noon stating that I have a negative balance, but I don't see any negative balance in my Seller Lab. What should I do?

A: If you received an email from noon regarding a negative balance, please follow these steps:

• Verify your store balance across all regions where you sell to ensure accuracy.

• If your balance is correct and there is no negative amount, you may disregard the email.

• If you continue receiving the email despite a recent update, please take a screenshot
  and send it to seller@noon.com for further assistance.

Q: I keep receiving email notifications about a negative balance on my noon seller account, even though I have already made the payment via bank transfer. What should I do?

A: If you have already made the payment to clear your negative balance but continue to receive email notifications, please share a copy of your bank transaction receipt with us. This will allow our team to review and validate the payment from our end.

For faster assistance, ensure that the receipt includes the transaction reference number, payment date, and amount before sending it to seller@noon.com.

That's It!

Got any questions?

Drop us an email on seller@noon.com