Fulfilled by noon (FBN) fees in KSA

This Fulfilled by noon (FBN) service annex incorporates and is governed by the Seller Terms and Conditions. The combination of the Seller Terms and Conditions and the provisions of this service annex shall together constitute the contract between the parties.

Starting 1st September 2025 the following fees will apply to all your Fulfilled by noon (FBN) items.

Note:

All fees are exclusive of VAT, and will be charged per unit based on the dimensions and weight of the product.

I. Default Fees

1. Referral Fees - Updated

The below referral fees is applicable from 1st September 2025

For each product sold, we shall charge a referral fee based on the selling price and the product category as detailed in the below table. The referral fees are exclusive of VAT.

1. There are some PST and Brand Level exceptions that apply to the below mentioned fees. Click here to download the exceptions sheet.

2. A minimum referral fee of 1 SAR will be charged for each item you sell on noon.

Product Family	Product Type	Referral Fees as a % of the Sale price	Remarks
Fashion
Apparel, Footwear	All	27%	Some exceptions apply, Kindly refer to the exceptions sheet
Watches	All	- 15% for the portion of the total sales price up to 5000 SAR
Watches	All	- 5% for any portion of the total sales price greater than 5000 SAR
Eyewear	All	15%
Jewelry	Gold Bars & Coins	5%
	Silver Bars	10%
	Fine Jewelry	- 15% for the portion of the total sales price up to 1000 SAR
	Other Jewelry	- 5% for any portion of the total sales price greater than 1000 SAR
Bags & Luggage	Travel Luggage	20%
Bags & Luggage	All other bags	25%
Home
Cleaning & Hygiene	All	9%
Bath, Bedding, Home Decor, Home Improvement, Gardening, Kitchen & Dining	All	14%
Furniture	All	- 15% for the portion of the total sales price up to 750 SAR	Some exceptions apply, Kindly refer to the exceptions sheet
Furniture	All	- 10% for any portion of the total sales price greater than 750 SAR	Some exceptions apply, Kindly refer to the exceptions sheet
Health & Beauty
Fragrance	All	15%
Colour Cosmetics	All	- 15% for Generic brand
Colour Cosmetics	All	- 10% for all other brands
Hair & Personal Care	Hair, Skin & Personal Care	- 15% for all Generic brand
		- 9% for all other brand items with sale price of up to 50 SAR
		- 12.5% for all other brand items with a sales price greater than 50 SAR
	Electronic Personal Care	- 15% for Generic brand
	Electronic Personal Care	- 13% for all other brands
Health Nutrition	All	- 8.5% for items with sale price of up to 50 SAR
Health Nutrition	All	- 11% for items with a sales price greater than 50 SAR
Electronics
Audio & Video	Televisions	8%	Some exceptions apply. Kindly refer to the exceptions sheet
	Projectors, Streaming Devices	10%
	TV Accessories, Microphones	15%
	All Others Accessories	10%
Mobiles	Phones, Tablets, E-Book Readers	- 5% for items with sale price of up to 750 SAR	Some exceptions apply. Kindly refer to the exceptions sheet
	Phones, Tablets, E-Book Readers	- 4.5% for item with a total sales price greater than 750 SAR
	Sim Cards	4%
	Stylus Digital Pens	10%
	Accessories	- 20% for items with sale price of up to 50 SAR
	Accessories	- 15% for items with a sales price greater than 50 SAR
PC Store	Laptops and Desktop	6%	Some exceptions apply. Kindly refer to the exceptions sheet
	Memory Card	7%
	Flash Drives	- 15% for the portion of the total sales price up to 250 SAR
	Flash Drives	- 8% for any portion of the total sales price greater than 250 SAR
	Other Storage Devices	6%
	(SSDs, HDs etc.)	6%
	Networking Accessories	6%
	Monitors, Graphic Cards	6%
	Other Computer Hardware	13%
	Other Accessories	13%
	Softwares	15%
	Laptop Bags & Sleeves	15%
Office Electronics	Printers, Scanner & Accessories	6%
Office Electronics	Other Office Electronics	13%
Headphones	Headphones	20%	Some exceptions apply. Kindly refer to the exceptions sheet
Headphones	Headphone Accessories	20%	Some exceptions apply. Kindly refer to the exceptions sheet
Wearables	AR Glasses, VR Headsets	12%	Some exceptions apply. Kindly refer to the exceptions sheet
	Smartwatches, Fitness Bands, Smart Glasses, Smart Rings	15%
	Wearbale Accessories	15%
Camera	Cameras, Scopes, Lens, Studio Lights, Support Stabilizers, Blank Video Media	- 10% for items with sale price of up to 250 SAR
		- 8% for item with a total sales price greater than 250 SAR
	All Other Camera Accessories	- 15% for the portion of the total sales price up to 250 SAR
	All Other Camera Accessories	- 8% for any portion of the total sales price greater than 250 SAR
Large Appliances	Large Appliance	- 12% for item with sales price of 250 SAR or less	Some exceptions apply. Kindly refer to the exceptions sheet
Large Appliances	Large Appliance	- 6% for item with a total sales price greater than 250 SAR	Find the top brands in the sheet too
Small Appliances	Compact Refrigerators, Canister Vacuum, Upright Vacuum, Room Heater, Stick Vacuum	10%
	All Other Small Applainces	- 10% for Top brands
	All Other Small Applainces	- 15% for all other brands
Video Games	VG Consoles	5%	Some exceptions apply. Kindly refer to the exceptions sheet
	Video Games	14%
	Gift Cards	10%
	Other Accessories	15%
Books & Media
Books	All	13%
Music	All	15%
Video	All	10%
Baby & Kids
Baby Products	All	- 8% for item with sales price of 50 SAR or less
Baby Products	All	- 15% for item with a total sales price greater than 50 SAR
Toys	All	14%
Pets
Pet Furniture	All	- 8% for items with sale price of up to 50 SAR
Pet Furniture	All	- 15% for items with a sales price greater than 50 SAR
Toys	All	14%
All Others	All	15%
Automotive
Audio & Video	All	7%
Vehicles	All	5%
Garage Equipment & Tyres	All	6% (Effective from 1st January 2026)
Others	All	10%
Other Categories
Food & Beverages	All	9%
Sports & Outdoors	All	- 20% for item with sales price of 30 SAR or less
Sports & Outdoors	All	- 13% for item with a total sales price greater than 30 SAR
Stationery & Office Supplies	Stationary	12%	Some exceptions apply. Kindly refer to the exceptions sheet
All Other Categories	All	14%

2. FBN Outbound fees

A fee that applies to each unit once an order is first marked Delivered or NDR (Non-Delivered Return). The value of the FBN outbound fee is based on a combination of the dimensions, shipping weight and sale price of the product. Find out more about how to calculate the FBN Outbound Fee.

Click to download the FBN Outbound Fee Calculator

Size Tier	Weight Slab	FBN fee per unit (SAR) for ASP <25 SAR	FBN fee per unit (SAR) for ASP >25 SAR
Small envelope	One rate	5.5	7.5
Standard envelope	<=0.1Kg	6.0	8.0
	<=0.25 Kg	6.0	8.0
	<=0.50 Kg	6.5	8.5
Large envelope	One rate	7.0	9.0
Standard parcel	<=0.25 Kg	7.0	9.0
	>0.25 Kg & <=0.50 Kg	7.5	9.5
	>0.50 Kg & <=1.0 Kg	8.0	10.0
	>1.0 Kg & <=1.5 Kg	8.5	11.5
	>1.5 Kg & <=2.0 Kg	9.0	12.0
	>2.0 Kg & <=3.0Kg	10.0	13.0
	Each additional 1Kg till 12 Kg	Additional 1 SAR per Kg	Additional 1 SAR per Kg
Oversize parcel	<=1.0 Kg	10.0	14.0
	>1.0 Kg & <=2.0 Kg	11.0	15.0
	>2.0 Kg & <=3.0 Kg	12.0	16.0
	>3.0 Kg & <=4.0 Kg	13.0	17.0
	>4.0 Kg & <=5.0 Kg	14.0	18.0
	Each additional 1Kg till 10 Kg	Additional 1 SAR per Kg	Additional 1 SAR per Kg
	>10 Kg & <=15 Kg	24.0	28.0
	>15 Kg & <=20 Kg	29.0	33.0
	>20 Kg & <=25 Kg	34.0	38.0
	>25 Kg & <=30 Kg	39.0	43.0
Extra oversize	<=4.0 Kg	15.5	18.5
	Each additional 1Kg till 10 Kg	Additional 1 SAR per Kg	Additional 1 SAR per Kg
	>10 Kg & <=15 Kg	25	29
	>15 Kg & <=20 Kg	30	34
	>20 Kg & <=25 Kg	35	39
	>25 Kg & <=30 Kg	39	44
Bulky	<=20 Kg	33	37
	>20 Kg & <=21 Kg	35	39
	>21 Kg & <=22 Kg	37	41
	>22 Kg & <=23 Kg	39	43
	>23 Kg & <=24 Kg	41	45
	Each additional 1Kg till 30 Kg	Additional 2 SAR per Kg	Additional 2 SAR per Kg
	>30 Kg & <=35 Kg	61	65
	>35Kg & <=40 Kg	70	75
	40kg>	Additional 10 SAR per 5 Kg	Additional 10 SAR per 5 Kg

3. Monthly Storage Fees

A monthly fee that applies to each item that is stored in a noon fulfillment center. The fee is calculated based on the size of the item in cubic feet* and the number of storage days.

Categories	SA
Categories	Cost per CBF per month (SAR)
All categories	2.5

*CBF (Cubic Feet)=Length (cm) x Width (cm) x Height (cm)/28317

A separate FBN storage fee statement is issued monthly, typically during the second week of the following month. All storage-related charges are consolidated in this statement. Relevant adjustments are applied before finalizing the seller's payout, and the fees are deducted in the same manner as other standard Statements.

II. Circumstantial Fees

Circumstantial Fees are fees imposed on sellers by noon for specific conditions or events related to inventory and sales.

These fees include long-term storage, non-saleable item storage, warranty claims, miscellaneous irregularities, and retention penalties for

non-compliance with local laws and policies.

1. Long-term storage

A fee applicable to each item stored in a noon fulfillment center in the aging bucket of more than 365 days.

Categories

Cost per CBF(SAR)

All categories

*CBF (Cubic Feet)=Length (cm) x Width (cm) x Height (cm)/28317

2. Non-Saleable Item storage Fee

This fees is applicable for the non-saleable inventory stored in noon fulfillment center for an aging bucket of more that 30 days. (Effective April 1st, 2024)

Categories

Cost per CBF(SAR)

Non- saleable Stock

To avoid long term storage fees / non-saleable storage fees, the inventory removal requests for aging inventory should be placed by the 25th of every month

3. Warranty Fees (WNTY)

A charge of warranty claims made by the customers which the seller couldn't fulfill as per the local laws and noon's policies.

4. Retention Penalty fees (RETP)

The Retention Penalty Fee (RETP) is charged to the seller to compensate our customers for grievances arising from non-adherence to local laws and our policies. These grievances can be due to, but are not limited to, items that are missing parts/accessories, counterfeit, damaged, defective, used, expired, not matching the product listing, or having pricing errors.

5. Return Administration Fee

This fee is charged to the seller for processing items returned by the customer for specific seller-controllable reasons.

These reasons include items being different from the listing, fake, damaged, defective, used/pre-activated, missing parts, extra items in the order,

exceptional return cases, and post-RTC.

The fee will be the lesser of 15 SAR or 20% of the referral fee for the returned item. It will take effect on October
1st, 2024.

6. Miscellaneous Fees (MISC)

As amount charged to the seller for any irregular occurrences that they may cause, which engender grievances to our customers, or/ and are against the local laws and noon policies, such as counterfeit penalties.

III. Inventory Removal Fee

A fee that applies to each unit that is shipped back to you at your request. The inventory removal fee is either based on the product’s volumetric weight, or the product’s physical weight, whichever is higher and varies depending on the collection method. Find out how to calculate the Inventory Removal Fee.

a. Delivery request

Inventory Removal	Unit of measurement	SA
Inventory Removal	Unit of measurement	SAR
Minimum fee per Inventory removal request		15
Handling fee (per unit)	per unit	0.3
Same-city delivery fee	per KG*	1.0
Cross-city delivery fee	per KG*	2.0

Kg is greater than weight in kg or volumetric weight, where volumetric weight is (L cmW cm*H cm/5000)

b. Collection request

Inventory Removal	Unit of measurement	SA
Inventory Removal	Unit of measurement	SAR
Minimum fee per Inventory removal request		15
Handling fee (per unit)	per unit	0.3
Processing fee	per CBF*	1.0

where CBF (cubic feet)= Length (L) Breadth(B)* Height(H)/ 28317

IV. Value Added Services

All goods sent to FBN must adhere to noon’s packaging guidelines to ensure the safety of your products. To avoid rejecting products which do not meet these standards, we now offer the value-added services for your convenience.

Inbound Value-added service	Item type	SA
Inbound Value-added service	Item type	Cost per unit(SAR)
Plain Polybag /Shrink Wrap	All Envelopes & Standard parcel	0.8
	Oversize	0.8
	Extra Oversize & Bulky	1.0
Bubble Wrap	All Envelopes & Standard parcel	2.0
	Oversize	2.0
	Extra Oversize & Bulky	NA
Box with Filler	All Envelopes & Standard parcel	2.0
	Oversize	2.5
	Extra Oversize & Bulky	NA

FAQ

Q: Where can I find details about the following fees?

Long-term storage fees per item/SKU
Non-saleable item storage fees
Inventory removal fees
Administration fees

A: You can find all of these fee details through the Seller Lab in your weekly statements by clicking on Navigation Menu > Payments & Fees > Statements, or by downloading the statement report by clicking on the Navigation Menu > Payments & Fees > Statements > Export . Click here for the steps.

That’s it!

Got more questions?