Fulfilled by partner (FBP) fees in Egypt

This Fulfilled by Partner (FBP) service annex incorporates and is governed by the Seller Terms and Conditions. The combination of the Seller Terms and Conditions and the provisions of this service annex shall together constitute the contract between the parties. 

Starting from  February 1, 2026 the following fees will apply to all your Fulfilled by Partner (FBP) items.

I. Default Fees

1- Referral fees

For each sold product/unit, we shall charge a referral fees based on the selling price and the product category as detailed in the below table. The referral fees are exclusive of VAT.

2- Direct Ship Fee

We will charge the Direct Ship fees listed below for every sale, based on the shipment's dimensions and either the volumetric or physical weight, whichever is higher. To understand how the Direct Ship fees are calculated, please click here. The fees below will be applied according to the shipment weight

3- Shipping fee

Sellers will receive a reimbursement for the shipping fee collected from the customer, up to a maximum of 25 EGP per order, after the shipping is completed. The shipping fee is tier-based, which is determined by the value of the order.

II. Circumstantial fees

Circumstantial Fees are fees imposed on sellers by noon for specific conditions or events related to inventory and sales.

These fees include non-saleable item storage, warranty claims, miscellaneous irregularities, and retention penalties for 

non-compliance with local laws and policies. 

1- Non-Saleable Item storage Fee:

This fee applies to non-saleable inventory stored in noon fulfillment centers for an aging bucket of more that 30 days.

We will charge the Non-Saleable Item storage fee based on the cubic feet of the item.

 *Cubic Feet = Length (cm) x Width (cm) x Height (cm)/28317 

2- Warranty (WNTY):

A charge for warranty claims made by the customers which the seller couldn’t fulfill as per the local laws and noon’s policies. For warranty policy click here and warranty requirement click here

3- Retention Penalty Fee (RETP)

A fee that is charged to the seller to compensate our customers in case they caused them any grievances by not adhering to the local laws and noon’s policies. Such grievances can be as a result of, but not limited to: Cancelling/delaying/not delivering orders.
Fulfilling orders using items that have missing parts, or that are fake, damaged, defective, used, expired, not matching your listed product on the website.

4- Return Administration Fee:

This fee is charged to the seller for processing items returned by the customer for specific seller-controllable reasons. 

These reasons include items being different from the listing, fake, damaged, defective, used/pre-activated, missing parts, extra items in the order, 

exceptional return cases, and post-RTC.

The fee will be the lesser of 15 EGP or 20% of the referral fee for the returned item. It will take effect on October 1st, 2024.

5- Miscellaneous fees (MISC)

An amount charged to the seller for any irregular occurrences that they may cause, which engender grievances to our customers, or/and are against the local laws and noon policies, such as counterfeit penalties.

III. Order Cancellation Fee 

The cancellation fee for each category will match the FBP referral fee for that category. If a category has an ASP tier, the referral fee for the highest ASP range will be applied.

FAQ

Q: Where can I find details about the following fees?

• Long-term storage fees per item/SKU

• Non-saleable item storage fees

• Inventory removal fees

• Administration fees

A: You can find all of these fee details through the Seller Lab in your weekly statements by clicking on Navigation Menu > Payments & Fees > Statements, or by downloading the statement report by clicking on the Navigation Menu > Payments & Fees > Statment > Export. Click here for the steps.

That’s it!

Got more questions? 

Contact us at seller@noon.com