Fulfilled by partner (FBP) fees in UAE

This Fulfilled by Partner (FBP) service annex incorporates and is governed by the Seller Terms and Conditions (T&Cs). The combination of the Seller Terms and Conditions and the provisions of this service annex shall together constitute the contract between the parties.

Starting 1st September 2025 the following fees will apply to your Fulfilled by Partner (FBP) items or orders, depending on the fee.

Note: All fees are exclusive of VAT.

I. Default Fees

1-Referral Fees - Updated

The below referral fees is applicable from 1st September 2025.

1. There are some PST and Brand Level exceptions that apply to the below mentioned fees. Click here to download the exceptions sheet.

2. A minimum referral fee of 1 AED will be charged for each item you sell on noon.

Product Family	Product Type	Referral Fees as a % of the Sale price	Remarks
Fashion
Apparel, Footwear	All	27%	Some exceptions apply, Kindly refer to the exceptions sheet
Watches	All	- 15% for the portion of the total sales price up to 5000 AED
Watches	All	- 5% for any portion of the total sales price greater than 5000 AED
Eyewear	All	15%
Jewelry	Gold Bars & Coins	5%
	Silver Bars	10%
	Fine Jewelry	- 16% for the portion of the total sales price up to 1000 AED
	Other Jewelry	- 5% for any portion of the total sales price greater than 1000 AED
Bags & Luggage	Travel Luggage	20%
Bags & Luggage	All other bags	25%
Home
Cleaning & Hygiene	All	9%
Bath, Bedding, Home Decor, Home Improvement, Gardening, Kitchen & Dining	All	15%
Furniture	All	- 15% for the portion of the total sales price up to 750 AED	Some exceptions apply, Kindly refer to the exceptions sheet
Furniture	All	- 10% for any portion of the total sales price greater than 750 AED	Some exceptions apply, Kindly refer to the exceptions sheet
Health & Beauty
Fragrance	All	14%
Colour Cosmetics	All	- 8% for items with sale price of up to 50 AED
Colour Cosmetics	All	- 15% for items with a sales price greater than 50 AED
Hair & Personal Care	Hair, Skin & Personal Care	- 8% for items with sale price of up to 50 AED
	Hair, Skin & Personal Care	- 15% for items with a sales price greater than 50 AED
	Electronic Personal Care	- 8% for items with sale price of up to 50 AED
	Electronic Personal Care	- 15% for items with a sales price greater than 50 AED
Health Nutrition	All	- 8% for items with sale price of up to 50 AED
Health Nutrition	All	- 14% for items with a sales price greater than 50 AED
Electronics
Audio & Video	Televisions, Projectors, Streaming Devices	5%	Some exceptions apply. Kindly refer to the exceptions sheet
	Audio Video players, Accessories	10%
	TV Accessories, Cases & Bags	15%
Mobiles	Phones, Tablets, E-Book Readers	- 6% for items with sale price of up to 500 AED	Some exceptions apply. Kindly refer to the exceptions sheet
		- 5% for items with a sales price greater than 500 AED
		Apple, Samsung - International Versions: 6%
	Sim Cards	4%
	Stylus Digital Pens	10%
	Accessories	- Top Brands - 15%
	Accessories	- Other Brands - 20%
PC Store	Laptops and Desktop	6.50%	Some exceptions apply. Kindly refer to the exceptions sheet
	Memory Card	7.50%
	Flash Drives	- 15.5% for the portion of the total sales price up to 250 AED
	Flash Drives	- 8.5% for any portion of the total sales price greater than 250 AED
	Other Storage Devices (SSDs, HDs etc.)	6.50%
	Networking Accessories	6.50%
	Monitors, Graphic Cards	6.50%
	Other Computer Hardware	13.50%
	Other Accessories	13.50%
	Softwares	15.50%
	Laptop Bags & Sleeves	15.50%
Office Electronics	Printers, Scanner & Accessories	6.50%
Office Electronics	Other Office Electronics	13.50%
Headphones	Headphones	- 15% for the portion of the total sales price up to 250 AED	Some exceptions apply. Kindly refer to the exceptions sheet
Headphones	Headphone Accessories	- 8% for any portion of the total sales price greater than 250 AED	Some exceptions apply. Kindly refer to the exceptions sheet
Wearables	VR Headsets	12%	Some exceptions apply. Kindly refer to the exceptions sheet
	Smartwatches, Fitness Bands, Smart Glasses, Smart Rings, AR Glasses	15%
	Wearbale Accessories	15%
Camera	Cameras, Lenses, Scopes	6%
	Camera Support Stabilizers	8%
	All other Camera Accessories	- 15% for the portion of the total sales price up to 250 AED
	All other Camera Accessories	- 8% for any portion of the total sales price greater than 250 AED
Home Appliances	Large Appliance	- 15% for items with sale price of up to 50 AED	Some exceptions apply. Kindly refer to the exceptions sheet
	Large Appliance	- 5% for items with a sales price greater than 50 AED
	Small Appliances	13%
Video Games	VG Consoles	6%	Some exceptions apply. Kindly refer to the exceptions sheet
	Video Games	10%
	Gift Cards	5%
	Other Accessories	15%
Books & Media
Books	All	15%
Music	All	15%
Video	All	10%
Baby & Kids
Baby Products	All	- 8% for item with sales price of 50 AED or less
Baby Products	All	- 15% for item with a total sales price greater than 50 AED
Toys	All	14%
Pets
Pet Furniture	All	- 8% for items with sale price of up to 50 AED
Pet Furniture	All	- 15% for items with a sales price greater than 50 AED
Toys	All	14%
All Others	All	9%
Automotive
Audio & Video	All	5%
Vehicles	All	5% (Effective from 1st January 2026)
Garage Equipment & Tyres	All	6% (Effective from 1st January 2026)
Others	All	10%
Other Categories
Food & Beverages	All	9%
Sports & Outdoors	All	- 20% for item with sales price of 30 AED or less
Sports & Outdoors	All	- 13% for item with a total sales price greater than 30 AED
Stationery & Office Supplies	Stationary	12%	Some exceptions apply. Kindly refer to the exceptions sheet
All Other Categories	All	14%

2- Direct Ship Fee

We will charge the Direct Ship fees listed below for every sale, based on the shipment's dimensions and either the volumetric or physical weight, whichever is higher. To understand how the Direct Ship fees are calculated, please click here. The fees below will be applied according to the shipment weight.

-The fee is applied at the shipment level, not the unit level.

-The fee depends on the handover method: pick up or drop off.

-This fee is non-refundable, except in cases like customer unresponsiveness leading to undelivered shipments.

-The drop-off fee is applicable if sellers opt in for the item “drop-off” option. Sellers will have to drop off their items in their nearest noon hub.

- Access the UAE drop-off locations map here.

Click to download the Direct Ship Fee Calculator

Size tier	Weight Slab	Pickup fee per shipment (AED)	Drop off fee per shipment (AED)
Standard Parcel	<=0.25 kg	14.0	12.0
	>0.25 kg & <=0.50 kg	14.5	12.5
	>0.50 kg & <=1.0 kg	15.0	13.0
	>1.0 kg & <=1.5 kg	15.5	13.5
	>1.5 kg & <=2.0 kg	16.0	14.0
	>2.0 kg & <=3.0 kg	17.5	15.5
	Each additional 1kg till 12 Kg	Additional 1 AED per Kg	Additional 1 AED per Kg
Oversize Parcel	<=1.0 kg	18.5	16.5
	>1.0 kg & <=2.0 kg	19.5	17.5
	Each additional 1 kg till 10 kg	Additional 1 AED per Kg	Additional 1 AED per Kg
	>10 kg & <=15 kg	32.0	30.0
	>15 kg & <=20 kg	36.0	34.0
	>20 kg & <=25 kg	40.0	38.0
	>25 kg & <=30 kg	44.0	42.0
	>30 kg	Additional 1 AED per Kg	Additional 1 AED per Kg

3- Shipping fee

Sellers will receive a reimbursement for the shipping fee collected from the customer, up to a maximum of 10 AED per order, after the delivery is completed. The shipping fee is tier-based, which is determined by the value of the order.

Note:

The fee applies on the basis of total order value per seller. If customer order is worth 150 AED and it contains items from 2 different seller each worth of 75 AED, each seller can charge 10 AED shipping fee to the customer as the total order value from individual seller is less than 100 AED.

Order Value range	Shipping fee charge (AED)
<100 AED	10
100-500 AED	5
>500 AED	0

II. Circumstantial fees

Circumstantial Fees are fees imposed on sellers by noon for specific conditions or events related to inventory and sales.

These fees include non-saleable item storage, warranty claims, miscellaneous irregularities, and retention penalties for

non-compliance with local laws and policies.

1- Non-Saleable Item storage Fee:

This fee applies to non-saleable inventory stored in noon fulfillment centers for an aging bucket of more that 30 days.

We will charge the Non-Saleable Item storage fee based on the cubic feet of the item.

Categories	AE
Categories	*Cost per CBF(AED)**
Non- saleable Stock	12

*Cubic Feet = Length (cm) x Width (cm) x Height (cm)/28317

2- Warranty (WNTY):

A charge for warranty claims made by the customers which the seller couldn’t fulfill as per the local laws and noon’s policies. For warranty policy click here and warranty requirement click here

3- Retention Penalty Fee (RETP)

A fee that is charged to the seller to compensate our customers in case they caused them any grievances by not adhering to the local laws and noon’s policies. Such grievances can be as a result of, but not limited to: Cancelling/delaying/not delivering orders.
Fulfilling orders using items that have missing parts, or that are fake, damaged, defective, used, expired, not matching your listed product on the website.

4- Return Administration Fee:

This fee is charged to the seller for processing items returned by the customer for specific seller-controllable reasons.

These reasons include items being different from the listing, fake, damaged, defective, used/pre-activated, missing parts, extra items in the order, exceptional return cases, and post-RTC.

The fee will be the lesser of 15 AED or 20% of the referral fee for the returned item. It will take effect on October 1st, 2024.

5- Miscellaneous fees (MISC)

An amount charged to the seller for any irregular occurrences that they may cause, which engender grievances to our customers, or/and are against the local laws and noon policies, such as counterfeit penalties.

III. Order Cancellation Fee

The cancellation fee for each category will match the FBP referral fee for that category. If a category has an ASP tier, the referral fee for the highest ASP range will be applied.

Note:

- The fees mentioned in this article will apply to both the Directship model and Bulky Directship.

- For direct delivery, only the referral fee will apply, along with circumstantial fees, which may vary depending on specific situations.

FAQ

Q: Where can I find details about the following fees?

• Long-term storage fees per item/SKU

• Non-saleable item storage fees

• Inventory removal fees

• Administration fees

A: You can find all of these fee details through the Seller Lab in your weekly statements by clicking on Navigation Menu > Payments & Fees > Statements, or by downloading the statement report by clicking on the Navigation Menu > Payments & Fees > Export. Click here for the steps.

That’s it!

Got more questions?