How to add user on the seller lab?

Adding a user will allow your team members to easily access all platforms on both the Seller Lab and...

Adding a user will allow your team members to easily access all platforms on both the Seller Lab and the Supply Chain Application. This guide ensures you have the tools to manage your team's access seamlessly to enhance security and system efficiency.

What are the types of user you can add?

You can add different user types for efficient system management. Depending on the role of the employee, you can assign them to be an Admin or a Viewer of the store. Lets discuss the different types of users in detail.

1. User Access:

You can grant someone access to your project on the Seller Lab. They can either use an email address or the username of a project user (see section on Project User below). Depending on the type of user, they can use different login options – email OTPs, google authentication, Whatsapp and SMS OTPs, Partnerpass, or QRs.

2. Project User:

When you add someone as a Project User, you'll create their login using their name and user ID. You can set their password and how they log in. After setting this up, you give them the login details so they can access their specific project. It is mandatory to add the project user to be able to access the supply chain application for order processing. Please check the articles for more details about Directship Order processing using the web and using the app.

User Access: This is for granting access to the Seller Lab.

Project User: This is for sellers who want to fulfill orders using the mobile app.

How to Add a User Access on the Seller Lab

Managing your team's access to your store is quick and easy. By assigning specific roles, you can ensure your team members have exactly the access they need to do their jobs effectively—and nothing more.

Understanding Roles & Permissions

Depending on what your team member needs to do, you can assign them a role that controls what they can see and modify, ranging from view-only access to full management.

Role	What They Can Do
Owner	Has full control over the store, including higher-privilege actions.
Admin	Can manage and create within their assigned areas of the store.
Viewer	Can view information across the store but cannot make any changes.

Important Note on Strict Enforcement: Starting 12 June 2026, user permissions will be strictly enforced according to their assigned role. If a team member previously performed tasks outside their role (for example, a Viewer editing pricing or updating product content), that action will now be blocked. Please review your team list and update their roles to avoid any disruption to their daily work.

Who Can Assign or Change Roles?

To add a new user, remove a team member, or change someone's role, you must have Admin or Owner access with User Management permissions. This can be provided either through Full Account Access or through a specific User Management grant.

Step-by-Step: Adding User Access

Log into the Seller Lab and navigate to your User & Access and then click on User Access settings.

Click on the Add New User button.

Click on Preview.

Enter the team member's email ID.

You can then select the appropriate role for the User

It can be a Full Account Access, which can be viewer, admin, or owner, and the user will have the ability to take the actions according to the role.
Once you select the role, a pop-up appears to confirm your selection.

You will also have Area-specific roles that better streamline what access is to be given to the user (depending on your account configuration).

Note: If a user is given viewer access for the full account, they can be given the admin or owner access for a specific role.

Once you select the roles for the user, you will have a pop-up to review the roles being granted and confirm. Click on Confirm and Add to add the user with the specified roles.

Once the user is added, you will get a confirmation message

Other actions you can take:

You will also be able to take some additional actions on the user access page.

Click on the username to access their details.

You will be able to access the details of the users. You can click on the Edit button to update the display name.

You will get the pop-up where you can update the name and then click on Update

You can also check their Roles and Permissions by clicking on the option in the settings section

This page also allows you to review the security and sign-in settings/options the user is using.

You can also check the user activity to see their active sessions.

You can also check the login history for the user in the past 24 to 48 hours.

How to add or delete a Project User?

If you're an organization admin or a project admin, you can add a Project User by following these steps:

Adding Project User

To add a Project User you can follow these simple steps:

- Click on User and Access and the click on Project User.

- Click on Add New User button.

- In the next page, enter the user's Display name and the email ID. You only need to type the first part of the email, as the domain is already filled in. Choose if you want to give the user Admin access or just a Viewer access. Select the Login Option for the user from Password, Phone number or QR code. Then click Save to add the person as a Project User.

Deactivating a Project User

To deactivate the project user, follow these simple steps.

Note:

You can add or deactivate the Project User only if you have the Project Admin access.

- Open Project User Access dashboard, click the toggle button next to the user you want to deactivate.

- In the confirmation pop-up, click on Yes to deactivate the user.

If you are a FBP Seller:

-Incase you are unable to login in with your email ID in the mobile application then you have to check the if you have created project user on seller lab and then asking try to login using one of the project user IDs.

-If you see a blank screen when logging into the supply chain application, it might be because you're using your "User ID" instead of your "Project User ID." To avoid this issue, ensure that you create and log in with your Project User ID.

That’s it!

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