FBN inventory removal process

This guide provides detailed instructions for FBN sellers to manage inventory stored in Noon fulfillment centers, covering retrieval and disposal processes for both sort and non-sort items.

Understanding Sort and Non-Sort Items

Sort Items: Products within 30 cm in size and under 25 kg in weight. Eligible for return or liquidation upon request.
Non-Sort Items: Products exceeding these dimensions or weight, with specific retrieval or disposal processes.

Note: Items can be returned or liquidated based on their saleability and categorization.

How Will My Items Be Returned?

1. For Sort Warehouse Items: Items will be delivered to your chosen return location for a fee.

2. For Non-Sort Warehouse Items: You can choose between:

Pickup: Collect the items from a specified location.
Dispose: Request liquidation of the items.

Important: Your return location address must be linked to the contact details of the receiver of the RTV shipments.

Inventory Removal Process

For Single SKU:

Follow the steps to place an inventory removal request:

1. Location and Contact Details: In Seller Lab, navigate to Fulfillment by noon > My Returns. Then click on Create Return Request. Then select the sort warehouse from where you want to retrieve the stock, and then select your Return Preference. Then select the address where you want to get the stock and click on Continue.

Note:

If you wish to retrieve from a non-sort warehouse, select the relevant warehouse in the selection process.

For the Sort Warehouse, you will get the option for delivery or dispose.

For Non-Sort Warehouse, you will get the option to pickup of dispose.

Note:

For addresses in Saudi Arabia (KSA), a National Address Code field has been added. This information will be automatically populated once the location pin is selected.
If the National Address Code does not auto-populate, please enter it manually to ensure your return address is created successfully.
If you choose to dispose of your items, it means that you would request noon to liquidate them. Items that you wish to dispose of won’t be eligible for payments or disputes.

2. Selecting Inventory Type: Choose between saleable items (ready-to-sell) or non-saleable items (e.g., QC failed, mislabeled, non-deliverable returns). Then select the SKUs and the quantity you want to retrieve. Then click on Continue.

3. Review and Place Order: Enter the ref number and then click on Review and Place Order.

For Bulk Retrieval

Follow the steps to place an inventory removal request:

2. Selecting Inventory Type: Choose between saleable items (ready-to-sell) or non-saleable items (e.g., QC failed, mislabeled, non-deliverable returns). Then click on Import Excel. Then click on Download Inventory Report and download the report you want to retrieve.

3. Fill the sheet: Enter the quantity in the requested_qty column. By default, this value is 0.

Note: The requested_qty must be less than or equal to the saleable quantity.

4. Upload the file: You can upload the file on the Seller Lab, then once it is successfully uploaded, click on Continue.

Errors and Solutions when using Bulk upload

Error code

Reason

Action

Example

Pbarcode has some issue in warehouse.

This error will come if the partner barcode, provided in the downloaded file, is edited.

Please do not change the barcode column provided in the download file.

Pbarcode 1222222 has some issue wh DXB01

File uploaded has some errors, Please check the required columns are there

This error comes when the import file has 0 qty uploaded for all pbarcodes

or some issue in the required headers, etc.

Please upload the file correctly.

File uploaded has some errors, Please check the required columns are there

P-barcode has 0 qty in warehouse.

This error comes when the p-barcode has 0 saleable qty in the selected warehouse.

Please request the barcode which has >0 saleable quantity.

P-barcode 1234 has 0 qty in warehouse DXB05

Missing partner barcode(s) in the uploaded file

This error comes when p-barcode(s) is/are not present in the import file.

Please do not delete the barcode(s) provided.

Missing partner barcode(s) in the uploaded file

Incorrect partner barcode in the uploaded file

When the p-barcode added in file does not belong to the id_partner

Please enter p-barcode belonging to the id_partner

Missing partner id in the uploaded file

This error comes when partner id is not present in the import file.

Please do not delete the partner id provided.

missing partner id in the uploaded file

Missing country code in the uploaded file

This error comes when country code is not present in the import file.

Please do not delete the country code provided.

missing country code in the uploaded file

missing warehouse country code in the uploaded file

This error comes when warehouse country code is not present in the import file.

Please do not delete the warehouse country code provided.

missing warehouse country code in the uploaded file

missing return request nr. in the uploaded file

This error comes when the return request number is not present in the import file.

Please do not delete the return request number provided.

missing return request nr. in the uploaded file

incorrect format of saleable quantity in the uploaded file

This error comes when the saleable qty provide is not integer.

Please do not change the saleable qty provided.

Saleable-Qty should be an integer.

incorrect format of requested quantity in the uploaded file

This error comes when the requested qty added is not integer.

Please enter the requested qty which is an integer.

Requested-Qty should be an integer.

Re-upload the file with correct warehouse code

This error comes when the warehouse code is changed in the

downloaded file.

Please do not change the warehouse code provided.

Max request quantity limit (20k) reached

This error comes when the total requested qty (in one request) is greater than 20k.

Please raise the qty within the maximum limit of 20k.

Total requested_qty per request cannot be greater than 20k.

Tracking Your Request

Monitor the progress of your return request on the My Returns page.
Use the Action Button for order details, edits, or cancellations.
Status updates include Pending Approval, Request Pending, Approved, Rejected, Processing, Processed, and Cancelled.

Return Request Statuses

Status	Description
Pending Approval	Any return request where approval is needed from seller support. This includes either an address approval or any outstanding balance check with noon.
Request Pending	The return requests have not been confirmed yet by the seller.
Approved	Requests that are approved by seller support from the pending approval.
Rejected	Requests which have been rejected due to outstanding balances for sellers.
Processing	Requests which are being processed in the warehouse.
Processed	Once the request is processed completely and it has an RTV nr along with a shipment nr.
Cancelled	Requests that are cancelled by the seller. You can only cancel a Return Request when the status is ‘Request Pending’.
Auto-Cancelled	The return request gets Auto-Cancelled when the seller does not add the inventory or quantity or review & confirm while creating the return request, after 72 hours of creation by the system.

Note: Once a return request moves to the Pending Approval stage, it cannot be cancelled.

Special Considerations for Darkstore or Bulky Warehouses

For items stored in Darkstore or Bulky Warehouses, sellers must email seller@noon.com with the following details:

Id_partner: Your unique partner ID that identifies your account.
Noon_sku or ZSKU: Noon system-generated SKU.
Pbarcode: Partner-provided barcode for a specific product.
Requested_qty: Desired quantity for retrieval.
Warehouse_code: Warehouse where the inventory is stored.

The noon team will review and process your request accordingly.

You can also track your requested shipments. To learn more about tracking, please refer to the RTV Shipment Tracking process.

FBN Removal Fees

Click the links below to know more information about the FBN removal fees:

FAQ

Q: I have been selling on noon for a while, but I haven’t received any returns. Why?

A: If you haven't received any returns yet, it could be due to the following reasons:

1- Inventory Retrieval Request Required

Sellers should request an inventory removal request through:

Seller Lab: Submit a retrieval request directly.
Seller Support: Email seller@noon.com for assistance.

Note: If you are a DirectShip seller, Non-Delivery Returns (NDRs) are automatically returned to your registered address—no retrieval request is needed.

2-Automated Return Preferences in Seller Lab

If your Return to Vendor (RTV) preference is not set to either Pickup or Delivery, and is left blank or set to Dispose, returns will not be sent back to you. Check your settings to ensure they are configured to receive returns instead of having them disposed of.

That’s it!

Got more questions?