Program policies

This page provides an overview of our comprehensive 'Program Policies,' which are designed to ensure a seamless and transparent experience for all our sellers across the KSA, UAE, and Egypt. These policies govern various aspects of selling on our platform, helping us maintain the highest standards of integrity and efficiency in our marketplace.

Fee Schedule & other Finance Policies

• FBN Fees for KSA

• FBN Fees for UAE

• FBN Fees for Egypt 

• FBN Fees for Refurbished & Renewed Products for KSA

• FBN Fees for Refurbished & Renewed Products for UAE

• FBP Fees for KSA

• FBP Fees for UAE

• FBP Fees for Egypt

• FBP Fees for Refurbished & Renewed Items for KSA

• FBP Fees for Refurbished & Renewed Items for UAE

• Payment Cycle & Payments Processing Policy

• Negative Account Balance Recovery Policy

• E-invoicing Policy for KSA

• E-invoicing Policy for Egypt

• Lost & Damaged Item Reimbursement Policy

Operational Policies

In this section, we outline the policies governing various operational aspects of selling on noon. Adhering to these guidelines ensures a smooth and efficient process, maintaining the highest standards of service and satisfaction for our customers and sellers alike.

• Cross-Border Selling

• Product Listing Policy

• Product Quality Policy

• FBP Order Cancellation & Rejection Policy

• FBN Packaging & Delivery Guidelines

• FBP Packaging Guidelines

• Directship Returns Handling Policy

• Inventory Removal Policy for FBN & FBP

• Inventory Confiscation Policy

• Product Warranty Policy

• Global Seller Warranty Policy

• Policies for selling on 'Rocket' model

• noon Global Shipping program

Integrity and Compliance Policies

This section details our Integrity and Compliance Policies, which are designed to uphold ethical standards and ensure a trustworthy marketplace for all participants.

• Anti-Fraud and Seller Code of Conduct Policy

• Customer Reviews Anti-Manipulation Policy

• Conflict of Interest Policy

Seller Protection Policies

This section contains policies specifically designed to protect and support the interests of our sellers, ensuring a fair and secure marketplace environment.

• Item Grading Policy for CIRs & NDRs 

• Directship Dispute Reimbursement Policy

• RTV Shipment & Item Grading Dispute Policy

• Seller Reviews and Seller Ratings Dispute Policy

• DirectShip Volumetric Measurement Dispute Policy

Additional Policies

• Seller Offboarding Policy

That's It!

Got any more questions?

Contact us on seller@noon.com.